Privacy
Privacy notice
This notice explains what personal data Hanscroft Ltd collects, why, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
Who we are
Hanscroft Ltd is the controller of your personal data. Company number: pending (incorporation in progress). Contact: hello@hanscroft.co.uk.
What we collect
- When you email us: your name, email address, and anything you include in your message.
- When you buy from us on a marketplace: the details the platform shares with us to complete your order, such as your name, delivery address, the items bought, order number, and messages you send us. We do not receive your payment card details.
Each marketplace (eBay, Amazon, Vinted, Facebook) also collects data under its own privacy policy. We don't control that, so please check their policies too.
How we use it, and our lawful basis
| Dispatching orders, handling returns and refunds | To perform our contract with you |
|---|---|
| Answering enquiries | Our legitimate interest in replying to you (or steps before a contract, if you're asking about buying) |
| Keeping accounts and tax records | Legal obligation |
| Preventing fraud and handling disputes | Our legitimate interests |
We don't sell your data, and we don't send marketing emails.
Who we share it with
- The marketplace you bought through, and couriers or postal services, to deliver your order.
- Our email and IT service providers, who process data on our behalf.
- Our accountants, and HMRC or other authorities where the law requires.
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement.
How long we keep it
- Email enquiries: up to 2 years after our last contact, unless linked to an order.
- Order and sales records: 6 years from the end of the financial year they relate to, for tax and accounting purposes.
Cookies and analytics
This website doesn't use cookies, analytics, tracking pixels or advertising tools. Like any website, our hosting provider may keep short-lived technical logs (such as IP addresses) for security and to keep the site running.
Your rights
You have the right to access your data, correct it, ask us to delete it, restrict or object to how we use it, and ask for a copy to move elsewhere (data portability). Some rights depend on our lawful basis. To use any right, email hello@hanscroft.co.uk. We'll reply within one month.
Complaints
Please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.
Changes
We may update this notice. The date at the top shows when it last changed.